- Provide detailed counseling to the walk-in clients regarding Canada, Australia, U.K., USA etc. Skilled & Business immigration programs.
- Handling telephone inquiries on a daily basis and providing telephonic counseling to the clients.
- To stay updated and organise training for immigration programs and implementing them into counseling.
- Providing best counselling possible while focusing and improving upon customer satisfaction.
- Taking strong sales telephonic follow-ups on a daily basis.
- Sending emails to the clients on a regular basis.
- Taking inquiries for allotted countries and following up with them
- Process the applications and take regular follow-ups.
- Make couriers for application packages.
- Research universities about various courses & stay updated on the same.
- SOP preparation requests and follow-ups.
- Maintenance of registration trackers and checking of admission tracker regularly along with the support of back-end staff.
- Follow up with students for balance fees.
- Carry out the registration process.
- Collect the necessary documents of the clients after the registration.
- Finalize the universities and the courses that are relevant as per their existing qualifications.
Teaching Faculty-IELTS/PTE/SPOKEN ENGLISH
- Making teaching plans for the IELTS & PTE Program.
- Managing the class, preparing the lessons to be delivered to the students.
- Preparing and setting tests, examination papers, and exercises.
- Marking and providing appropriate feedback to the students.
- Attend walk-ins and telephonic queries for IELTS & PTE.
- At least 1 to 2 years of experience in IELTS & PTE Teaching is recommended.
- Basic administration, such as keeping student registers and attendance records.
Front Desk Staff
- Greet, communicate with and welcome guests
- Answer all the customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Receive letters, packages and send them to appropriate destination
- Prepare and manage outgoing mail
- Check, sort and forward emails
- Monitor office supplies
- Monitor and update records and files
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